Help Center
Returns, Sizing, and FAQs – all in one place. Find everything you need to know about your Electomix products.
Returns & Refunds
7-Day Window
Return within 7 days of delivery
Fast Refunds
5-10 business days processing
Easy Exchanges
Like-for-like if in stock
24/7 Support
Always here to help
Eligible Items
- Unopened items in original packaging with all seals intact
- Complete set with all accessories, manuals, and warranty cards
- Items showing no signs of use, wear, or cosmetic damage
Non-Returnable Items
- Custom engraved or personalized products
- Products damaged due to misuse or accidents
- Digital products and software downloads
Start Request
Log into your account and find your order to initiate the return process
Provide Details
Tell us why you're returning and upload required photos
Ship Item
Print your prepaid return label and drop off the package
Refund Timeline
Return Received (1-2 days)
Package arrival and scanning at our facility
Quality Inspection (2-3 days)
Thorough check of returned items
Refund Processing (5-10 days)
Money back to your original payment method
Partial Refunds
May apply for items returned without original packaging or missing components
Track Refund
Monitor your refund status anytime in your account dashboard
Size Guide
Watch & Band Sizing
| Wrist Size (mm) | Band Size | Lug Width | Recommended |
|---|---|---|---|
| 130-160mm | Small | 18mm | Sport Band, Leather |
| 160-190mm | Medium | 20mm | All Band Types |
| 190-220mm | Large | 22mm | Metal, Nylon |
Desk & Workspace Accessories
Mouse Pad Sizes
- Small: 250 × 200mm - Compact desks
- Medium: 350 × 250mm - Standard use
- Large: 900 × 400mm - Gaming setups
Laptop Stand Compatibility
- 11-13": Perfect fit
- 14-15": Recommended
- 16-17": Check dimensions
LED Strips & Lighting
2m Strips
Perfect for desk backlighting and accent lighting
3m Strips
Ideal for room perimeter and cabinet lighting
5m Strips
Full room coverage and large installations
Measuring Tips
-
Always measure twice before ordering
-
Use metric measurements for accuracy
-
Check product specifications tab for detailed dimensions
Frequently Asked Questions
You'll receive a tracking number via email once your order ships. You can also track your order by logging into your account and viewing your order history.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely with SSL encryption.
Most products come with a 1-year manufacturer warranty covering defects in materials and workmanship. Premium products may have extended warranty periods. Check your product page for specific warranty information.
Yes, we ship to over 50 countries worldwide. Shipping times and costs vary by location. International customers are responsible for any customs duties or taxes that may apply.
Orders can be cancelled or modified within 2 hours of placement. After this window, orders enter our fulfillment process and cannot be changed. Contact support immediately if you need to make changes.